Frequently Asked Questions

Welcome to the Birthday911 FAQ page! We’re here to make party planning as stress-free as possible. Below you’ll find answers to the most common questions about our products, shipping, returns, and more. If you need additional help, feel free to reach out through our Contact Page.

Frequently Asked Questions

Q: How long does shipping take?
A: Orders are typically processed within 1–2 business days. Standard delivery usually takes an additional 2–4 business days, depending on your location.

Q: Do you offer returns or exchanges?
A: Because our products are party-related and often time-sensitive, we only accept returns for unused items in their original packaging. Please contact us within 7 days of receiving your order if there's an issue, and we’ll be happy to help.

Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

Q: Do you offer bulk or wholesale discounts?
A: Yes, we do! For bulk pricing or wholesale inquiries, please reach out to us at holidayheadquarters@hheadquarters.com. We'd be happy to assist.

Q: Can I customize or personalize an item?
A: At this time, we don’t offer customization, but we’re always expanding our offerings. Be sure to check back often or email us with suggestions!

Q: Do you ship internationally?
A: Currently, we ship within the U.S. only. We’re working on expanding our reach — stay tuned!